Chadsworth is not responsible for loss or damage in transit. Any damage claims must be filed against the carrier. Therefore, it is extremely important to inspect the shipping crate/box for any visible damage before unpacking the merchandise, i.e.. scuffs, dents, tears or creases.

If a crate/box appears to be damaged, open it and look for damage. Often the crate/box will be damaged but not the column. If the column is damaged, refuse it and have the freight line return it. Refuse any shipment by writing on the bill of lading, "Damaged Goods in Shipment-Return to Sender," and sign the bill. Chadsworth will then file a claim against the carrier and place a reorder. You do have the right to open it to inspect contents (ICC Regulation 120).

If the crate/box appears to be in good condition, begin unpacking the contents. If there is no damage and the order is complete, sign the bill of lading. If goods are damaged, do not finish unpacking until the carrier has completed inspection and noted damage or missing items on the delivery ticket. Please do not dispose of any damaged units or packing materials. The carrier will inform you of procedures to follow when completing the damage claim. You must note damaged or missing items on the ticket yourself.

Again, do not sign the bill of lading until you are certain that all merchandise is in good condition or that the damaged crates have been noted, because it is much more difficult to collect for concealed damage after the order has been accepted. Once you sign the bill of lading with no damage noted, you have accepted the merchandise as is and Chadsworth cannot file a claim against the carrier.

Please consult our Customer Service Department if you have questions concerning shipping or filing a claim : 800.486.2118.

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UPS - If your shipment is being delivered UPS, the driver will bring the merchandise inside. Simply sign for it and if there is any damage, call one of our customer service representatives at 800.486.2118 to resolve the problem.